To help you make the most of Facebook for your business, I've gathered a few resources that would help you make sales and generate visitors through the social media platform. Please visit and log in to your account to create a support request. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).Try another device, such as another computer or mobile phone.Ensure the web browser is up to date on the latest version.If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look. Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.If you’re using an older version of the app, try updating to the latest version. After this, completely reboot the browser. Make sure you’re using the latest version of the Instagram app. Clear the cookies and cache of your browser.Feel free to go through the steps below, then try to access your Facebook channel after each one to see if any of these resolve the problem. If you haven't tried closing and reopening your browser window, or you have and it didn't make the error go away, you can perform further local troubleshooting steps. Have you tried closing and reopening your browser window? The advice on the error message you're encountering is a local troubleshooting step and may fix the error once performed. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. It sounds like you are experiencing a local issue.
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